After a complaint is made the Commission will help the parties try to resolve the matter by agreement. If it cannot be resolved by agreement there will be an investigation after which the Chief Commissioner will decide what other steps, if any, need to be taken.
An agreement to resolve the issue can be made any time up until a court order is made in the case.
Complaints can and often are resolved by agreement between the parties. Mediation may be used to help the parties come to an agreement. To resolve a human rights complaint an employer could agree to:
If the complaint is not resolved by agreement there will be an investigation. An impartial investigator talks to the parties and witnesses to try to determine what happened. They will also examine any supporting documentation. After the investigation the Chief Commissioner decides if the complaint should be...
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