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The instances where a person can be refused access to their own personal health information are very limited. To refuse access, one of the exceptions listed in the Act must apply. The fact that disclosing information may be inconvenient, upsetting or unpleasant is not a reason to refuse access. If you feel that you have wrongfully been denied access, you can file a complaint with the Information and Privacy Commissioner.
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You have the right to request a change or addition to your patient record. If your request is refused, a note will be placed on your file indicating that you requested a correction or addition and that it was refused. You will also be advised of the refusal and receive information about how to appeal the decision. A trustee does not have to change things like a diagnosis just because you disagree with it.
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The primary purpose for collecting personal health information is to provide patient care. Generally speaking, your personal health information cannot be disclosed without your consent. When disclosure of information relates to providing you with a service that you require and agree to, your consent is implied. A health care provider may also disclose information to anyone entitled to make health care decisions for you.
There are some specific circumstances where your personal health information may be disclosed without your consent. In these situations, disclosure is restricted to what is necessary. Health care providers must still properly handle your information at all times.
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